RETURNS AND EXCHANGES

At Decathlon, you have up to 365* days to change your mind!

At Decathlon, we pride ourselves on the quality of our products and our commitment to customer satisfaction. Not happy with your product? On this page you'll find all the information you need about the process, the conditions and answers to the most frequently asked questions. *With the exception of products sold by our partners (third-party sellers), for which a 30-day return period applies.
I have an account Decathlon

You have 365 days∗ to return your purchases Decathlon. ∗ with theexception of products sold by our partners (third-party sellers), for which a 30-day period applies.

I don't have an account Decathlon

You have 30 days to return your purchases. Create an account and for your next purchases, you will also have 365 days to return products Decathlon.

Return policy

I wish to return my product free of charge in my store Decathlon in warehouse per shipment
purchased online and shipped by Decathlon✅✅ paid referral
purchased online and shipped by a third-party vendor❌✅ free return to third-party seller
bought online in second life and shipped by Decathlon✅✅ paid referral
store-bought Swiss✅❌
store-bought abroad✅❌
Decathlon purchased on galaxus.ch*.❌✅ clothing/shoes: free return
Decathlon bought on manor.ch❌✅ paid referral
*The return of bulky products is subject to a charge. For standard product returns, a prepaid label is sent.
We do not accept product returns:
  • ● Are not clean or have an odor (laundry, tobacco, etc.).
  • ● Which are not properly maintained, used in a manner not in accordance with their intended use or instructions, subject to normal wear and tear, customized, or intentionally damaged.
  • ● Without composition labels
  • ● Perishables, such as food, beverages, dietary supplements, etc.
  • ● Gas cylinders, safety products without labels or with traces of wear, chemicals, or knives without original packaging.

    • In the event of a manufacturing defect, a 2-year warranty applies. Certain Decathlon products may benefit from a commercial warranty longer than 2 years. The duration of this warranty is indicated on the product page or in the instructions for the items concerned.

How do I return my Decathlon* product?

*Exclusive service for products sold and shipped by Decathlon on decathlon.ch and/or sold in physical stores Decathlon. Products sold by our partners (third-party sellers) are not accepted in our stores.

MEMBER

1

I go to the Decathlon store of my choice.
MEMBER

2

I present my proof of purchase (invoice, receipt or customer account) at the store reception desk.
MEMBER

3

I'll exchange my item or get a refund.

How to return my product Decathlon ordered on decathlon.ch?

*For partner products (third-party sellers) or second life, please refer to the conditions below. For bulky products, our customer service department can organize a home pick-up at your expense.

MEMBER

1

I log into my account to announce my return. Heading: "purchases" then click on "return".
MEMBER

2

I pack my product, download, print and stick my label on the parcel
MEMBER

3

I drop my parcel off with the carrier of my choice, pay for the shipment and keep my proof of return.
MEMBER

4

My return is processed within 14 days of receipt in our warehouse. I receive my exchange or refund

How can I return my product from a partner (third-party vendor) ordered on decathlon.ch ?

Partner products are products offered by external sellers via our decathlon.ch website. You can recognize a partner product Decathlon by the words "sold and shipped by" on the product page. You have 30 days to return items (new and unused) that are not to your liking. For an exchange, return the unsuitable item and place a new order. Return conditions are defined by our partners and can be consulted in their general terms and conditions of sale, which can be accessed from the product page by clicking on the partner's name. We do not accept returns of partner products in our stores, nor in our warehouse Decathlon.

MEMBER

1

If I have not received a return label in my parcel, I can request one in my customer account by clicking on "return" in the corresponding order.
MEMBER

2

I pack my product, download, print and stick my label on the parcel
MEMBER

3

I return the parcel free of charge to the partner according to the instructions I received and keep my proof of return.
MEMBER

4

In general, refunds are made within 14 working days of receipt of the parcel in our partner's warehouse. The conditions of each partner can be consulted on the product page, by clicking on the partner's name.

How do I return a Seconde Vie product purchased on decathlon.ch?

Postal return:

The return must be made at your expense, to the following address:

Decathlon Sports Switzerland SA,
Second Life
Rue des Champs du Port 2,
1425 Onnens VD

We do not send return labels for our Second Life products. Please include your order number, contact details and reason for return in the parcel, so that your return can be processed. In general, your return is processed within 14 working days from receipt of the package in the warehouse.

In-store returns:

Please present your proof of purchase (invoice, order number or customer account) at the reception desk of your Decathlon store, so that the return can be processed on the spot.

How do I return a product Decathlon purchased on galaxus.ch or manor.ch?

In-store returns are not permitted. Products must be returned to our warehouse Decathlon. To do this, the return must be reported from your Galaxus or Manor customer account.

Frequently asked questions:

I ordered a product from Decathlon and a partner product (third-party sellers). How do I return my order?
How long does it take to process my return?
When and how am I reimbursed?
When will I receive my exchange order?
What should I do if my order is faulty or defective?
I haven't received my return label