The marketplace at Decathlon.ch

What is a marketplace product?

Decathlon Partner products are offered by external sellers via our decathlon.ch website. They are therefore only available online and not in our stores. Our partners are selected with the greatest care by our teams and respect our corporate values. You can recognize a Decathlon partner product by the words "sold and shipped by" on the product page.

Why has DECATHLON opted for a marketplace?

Our aim remains unchanged: to make sport accessible to everyone, and to help everyone feel good every day. That's why we want to offer you an even wider range of products for sport, well-being and fitness. And as there's room for everyone, we've chosen to rely on partners carefully selected by our teams, to offer you the best products and guarantee the best possible experience. We make sure that the brands we work with meet our exacting specifications.

Where can I find partner products?

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All over the site. And for you, it's super transparent: to know at a glance if the product is sold by a partner, you'll find the mention "sold and shipped by".

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How does it work?

The idea behind a marketplace is to bring together several partners under one roof. And each has its own organization! Delivery methods, times and rates therefore vary from one partner to another.

MEMBER

1

I select the product I like. If it is sold by a partner, this is indicated on the product sheet. I add it to my basket.
MEMBER

2

I validate my basket and choose my delivery method for each partner (one delivery per partner).
MEMBER

3

Only the invoice payment method is not available for our partner products. Apart from that, nothing else has changed!
MEMBER

4

I follow the delivery progress on my account. I receive delivery information by e-mail and/or SMS. Each partner manages its own shipment. I receive one parcel per partner. If I choose a product Decathlon, it will also be sent separately.

What about returns?

We do not accept returns of partner products in our stores, nor in our warehouse Decathlon. You return your items in their original packaging directly to our partners, with the return slip and label enclosed in your parcel. Return conditions, including potential costs, are defined by our partners and can be consulted in their general terms and conditions of sale. If you have not received a label, please contact Decathlon customer service. In general, refunds are made within 15 working days of receipt of the parcel in our partner's warehouse. What about the return period? You have 30 days to return items (new and unused) that are not to your liking. For an exchange, you return the unsuitable item and place a new order.

How do I sell my products on the DECATHLON marketplace?

I contact the following e-mail address: [email protected]

faq

Contact us We're always here to help if you have any questions!